Southwest Airlines built decades of success on its low-cost business model, but its 2022 holiday travel crisis exposed serious operational weaknesses. This episode examines the airline’s business strategy, the financial and operational consequences of nearly 17,000 flight cancellations, and the lessons organizations can learn about cost management, risk management, and adapting to changing business conditions.
What you'll learn
Upon completion of this course, you will be able to:
Explain how Southwest Airlines built one of the airline industry’s most successful business models.
Analyze the operational failures that contributed to Southwest’s 2022 holiday travel disruption.
Identify how operational strategy, technology investments, and risk management influence long-term business performance.
Evaluate how organizations should balance cost efficiency with operational resilience.
Apply lessons from Southwest’s experience to financial decision-making, governance, and business strategy.
Quizzes and assessment
Complete all quizzes and the final assessment to earn CPE.
Locked
Final assessment
Enroll and complete the required learning to unlock your final assessment.
5 questions70% to passUnlimited attempts
On passing: 1.0 CPE and a certificate
Quizzes open automatically at the markers in your audio.
Course details
CPE
1.0
Field of study
Business Management & Organization
Delivery method
Interactive Audio
Prerequisites
None
Advance preparation
None
Course level
Basic
Course content
44 min of audio · 2 quizzes · final assessment
Assessment
5 questions · 70% to pass · unlimited attempts
Completion deadline
365 days from enrollment
Registration
A Wisdify account, eligible subscription, and course enrollment are required.
PODCAST COURSE
